FIABO is a go-to expert for accounting and tax services for freelancers, SMEs, and professionals! They are ready to support entrepreneurs from the start with advice and guidance, helping them grow with a personal approach. At FIABO, they think proactively and offer tailored advice, fully aligned with the unique needs of every entrepreneur. With their keen eye for the latest digital trends, they provide fast and reliable solutions. We were able to secure Pieter and Ellen for a discussion on how Bizzcontrol has changed their daily operations. Read on quickly to discover their inspiring story!
How do you utilize Bizzcontrol in your daily activities?
“For us, Bizzcontrol plays a crucial role in efficiently serving our clients with clear and interim figures. After nine months into the financial year, all our clients receive a clear report in which their current results are compared with those from the same period last year. Certain clients received this report monthly or quarterly. This helps the entrepreneur quickly gain insight into their performance and we can share these figures with them in a time-efficient manner, thanks to Bizzcontrol,” says Pieter.
“Additionally, we fully utilize the power of the simulation section in Bizzcontrol. With this, we can create accurate annual forecasts, which helps our clients not only to better assess the future but also to plan their prepayments smartly. This gives them control over their financial situation and ensures they are well-prepared for the future.
In short, with Bizzcontrol we really get the most out of our figures, both for ourselves and for our clients!” says Ellen.
That sounds like a great integration of Bizzcontrol into the operations at FIABO. What benefits does this process offer your employees?
“By using Bizzcontrol in this way, our employees are reaping the full benefits,” says Ellen. “Clients gain timely insight into their interim results and thanks to the clear graphs and handy one-pagers, they truly understand what those numbers mean. As a result, we need to schedule fewer physical meetings, which enhances our efficiency,” Ellen explains. “But more importantly: the discussions we do have are of higher quality! We can fully focus on providing advice and thinking proactively, instead of merely reviewing the numbers. This leads to greater satisfaction and a stronger bond with our clients,” adds Pieter.
Pieter debrabant
Founder @Fiabo
How do your clients respond to the advisory services you offer through Bizzcontrol?
“Our clients are incredibly enthusiastic about the reports we provide thanks to Bizzcontrol! For many, it has become almost second nature that they receive clear and timely insights into their numbers from us. In fact, there have been occasions where the client themselves reached out because they hadn’t received the report yet. They appreciate the added value we offer and it gives them the confidence that we are always thinking with them,” says Pieter.
Sounds promising – those proactive customers! In addition to our reports, you are also a big fan of our annual forecasts. How has working with Bizzcontrol changed this process for you?
“Working with Bizzcontrol has completely transformed the entire process regarding annual forecasts! Where we used to spend a lot of time in Excel creating analyses, this now happens much faster and more efficiently.
Thanks to Bizzcontrol, we can prepare detailed forecasts in no time and directly create more visible value for our clients. They not only gain insights faster, but also receive a visually appealing document,” explains Pieter. “The iceberg principle you talk about is fully realized here; we deliver a lot of value, and now this is also more visible to our clients” adds Ellen.
Ellen Decaestecker
accountant @Fiabo
What do you think of the guidance and support provided by your Customer Success Manager?
“We have been very satisfied with the guidance and support from the very beginning from our Customer Success Manager, Oceane! She ensured a flawless onboarding and trained our entire team in using Bizzcontrol. This allowed us to get started quickly,” Pieter shares.
Ellen: “Within FIABO, I mainly lead Bizzcontrol, and I know that I can always rely on Oceane. Even though the platform is very intuitive, it's comforting to know that we can always quickly reach her for support.”
What steps do you wish to take in the future regarding advisory services?
Pieter: “Although we do not hear from our customers every day, we strive to respond swiftly as soon as they have questions or needs. Thanks to Bizzcontrol, we can now act much more promptly and advise our customers even faster, for example when they visit the bank for financing.”
“Additionally, we want to continuously respond to the latest legislation so that we are always ready to optimally support our broad range of customers. We continue to develop in order to deliver proactive and forward-looking advice,” Ellen tells us.
Why would you recommend Bizzcontrol to fellow accountants?
“For me, Bizzcontrol has really become indispensable during client meetings. It makes the conversation so much more dynamic and opens the door to valuable dialogues. What I particularly love is that during the conversation, I can provide even more customized solutions. It enables me to truly respond to what my clients need, right at that moment. If a colleague's dossier needs to be discussed, you get up to speed much faster.
Why wouldn't an accountant work with Bizzcontrol? No idea! It saves time, enhances the quality of your advice, and ensures greater client engagement. What more could you ask for,” concludes Pieter.
Thank you so much, Ellen and Pieter, for the inspiring conversation and for sharing your experiences with Bizzcontrol. It's great to hear how you implement it to provide so much value to your clients. And who knows what the future holds; Bizzcontrol and artificial intelligence? Exciting times ahead!
Back to overview